SHIPPING & RETURN POLICY

Dayang Beauty Secrets (M) Sdn Bhd does NOT provide refunds. You can only change for the same product within 3 days of receiving the goods provided it is NEVER WORN with ALL ITEM/FLYERS ATTACHED. If there are any price differences, you have to top up the difference.

Buyer will bear the costs of deliveries, returns and taxes if imposed. Any product that you want to change for is subject to availability. You must contact us within 3 days of order receipt, and return your unwanted items within 3 days of receiving your products.

Dayang Beauty Secrets (M) Sdn Bhd is using Pos Laju Berhad as our main courier services. Customers will receive their order approximately 3 to 5 working days.

REQUIREMENTS FOR A VALID RETURN

  • The product is never worn
  • You have the original external packaging
  • Return reason has to be valid and returns acceptance conditions met

Your item cannot be returned after 3 calendar days.

You may want to return your item due to any of the following reasons:

  • The merchant shipped the wrong items. You have the original external packaging.
  • There was a packaging error from the factory.
  • There are leaks within the packaging.

The return process only begins after we have completed evaluating your returned product within 3 days. This return process may take 2 to 4 business days once the item reaches our office. A refund will be processed and processing should be completed within a week.